Shipping Policy

Thank you for shopping with Velour. We are committed to ensuring that your fragrance and beauty products are carefully processed, securely packaged, and delivered to you as efficiently as possible.

Please review our Shipping Policy below for information regarding order processing, shipping timelines, tracking, international deliveries, and other important details.

1. Order Processing Time

Orders placed before 2:00 PM are generally processed and shipped on the same business day, excluding weekends and public holidays. Orders placed after 2:00 PM will typically be processed on the following business day.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

During high-volume periods, including holidays, promotional events, and product restocks, processing times may be slightly longer. We appreciate your patience as our team carefully inspects and packages each order before dispatch.

2. Shipping Rates & Delivery Estimates

We offer the following shipping options:

Standard Shipping
Typically delivered within 3–7 business days after your order has been shipped.

Expedited Shipping
Available at checkout for faster delivery, typically within 3–5 business days after shipment.

Shipping costs are calculated at checkout based on your delivery address and selected shipping method. Final shipping charges will be displayed before you complete your purchase.

3. International Shipping

Velour ships to selected international destinations.

Please note that any customs duties, import taxes, or additional fees imposed by the destination country are the responsibility of the customer. These charges are not included in the product price or shipping cost unless otherwise stated at checkout.

Delivery times for international orders may vary depending on the destination, customs processing, and local carrier services.

4. Tracking Your Order

Once your order has been dispatched, you will receive an email containing your tracking number and instructions for tracking your shipment.

Please allow 24–48 hours for tracking information to become active after shipment.

If you have not received tracking details within 3 business days of placing your order, please contact our support team and provide your order number so we can assist you.

5. Delivery Address Accuracy

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

Velour cannot be held responsible for delays, lost packages, or misdeliveries resulting from incorrect or incomplete shipping addresses.

If you notice an error in your delivery address after placing your order, please contact us as soon as possible. Once an order has been handed over to the shipping carrier, we may no longer be able to modify the delivery address.

6. Damaged, Lost, or Stolen Packages

We take great care in securely packaging every order. However, if an issue occurs during transit, please contact us and we will review the situation.

Damaged Items
If your order arrives with a broken seal, cracked bottle, damaged packaging, or any other visible damage, please take clear photos of the package and product and contact our support team within 48 hours of delivery.

Lost or Missing Packages
If your tracking information shows that your package has been delivered but you are unable to locate it, we recommend checking with neighbors, building management, or your local carrier office before contacting our support team.

7. Authenticity & Batch Codes

At Velour, product authenticity and quality are important to us. Our fragrances are sourced from licensed distributors and carefully checked before shipment.

Each fragrance may include a batch code, engraved on the bottle or printed on the packaging. If you need assistance verifying your product or batch code, please feel free to contact our support team.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, please contact our customer support team. We are always happy to assist you.

Thank you for choosing Velour.